kvi8 Privacy Policy

kvi8 ("we", "us", "our") is committed to protecting the privacy of every player who uses the kvi8 Platform at https://kvi8.pro. This Privacy Policy explains in clear terms what personal information we collect when you register an account, make deposits or withdrawals, place bets, or otherwise use the kvi8 service. It also explains how that information is stored, who it may be shared with, how long we keep it, and what rights you have over your own data. This policy applies to all kvi8 players, including players accessing the Platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all other locations in Bangladesh.

By registering a kvi8 account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described in this document. If you do not agree with this policy, you should not register an account or use the kvi8 Platform. For questions about this policy or about your personal data, contact us at [email protected] at any time.

kvi8 collects personal information only to the extent necessary to provide a safe, legal, and functional online betting and casino service. The categories of information we collect fall into three groups: information you provide directly, information generated automatically when you use the Platform, and information received from third-party verification and payment partners.

Information You Provide Directly

When you register an account, complete identity verification, or communicate with kvi8 support, you provide us with information such as:

• Your full legal name, date of birth, and residential address in Bangladesh.
• Your contact details including mobile number and email address.
• Identity verification documents such as your National ID card, passport, or driving licence.
• Payment method details, including the mobile wallet number (bKash, Nagad, Rocket, Upay) or bank account details used to deposit or withdraw funds.
• Any information you voluntarily provide when contacting customer support, submitting a complaint, or filling in a responsible gaming self-assessment.

Information Collected Automatically

When you access and use the kvi8 Platform, our systems automatically record certain technical and behavioural data, including:

• Your device's IP address, device type, operating system, and browser version.
• Session logs including login timestamps, pages visited, games played, and betting history.
• Transaction records including deposit amounts, withdrawal requests, bonus claims, and wagering activity.
• Cookie and tracking data as described in the Cookies section of this policy.

Information from Third Parties

kvi8 may receive personal information about you from third-party identity verification providers (used for KYC compliance), payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), and fraud prevention and anti-money-laundering screening services. Information received from these third parties is used only for the purposes of account verification, fraud prevention, and compliance with applicable law. kvi8 does not purchase marketing data lists from data brokers.

kvi8 uses the personal data we collect for the following specific purposes:

• Account registration and management: to create and maintain your kvi8 account, verify your identity, and process KYC documentation as required by applicable regulations.
• Payment processing: to process deposits, withdrawals, and refunds via bKash, Nagad, Rocket, Upay, and approved banking partners, and to maintain accurate financial records.
• Platform security: to detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, collusion, and other prohibited conduct on the Platform.
• Customer support: to respond to your support requests, complaints, and queries, and to maintain a record of support interactions for quality and compliance purposes.
• Responsible gaming: to monitor gaming patterns, apply deposit limits and self-exclusion settings, send session reminders, and identify players who may be at risk of problem gambling.
• Legal compliance: to fulfil obligations under applicable anti-money-laundering, counter-terrorism-financing, and data protection laws and regulations.
• Service improvement: to analyse aggregated, anonymised usage data in order to improve Platform performance, game selection, payment reliability, and the overall player experience.

kvi8 does not use your personal data for automated decision-making or profiling in a way that produces legal effects or similarly significant effects on you without your knowledge and consent. Where automated tools are used to flag accounts for fraud review, a human review process is applied before any account action is taken.

kvi8 processes your personal data on the following legal bases:

• Contract performance: processing necessary to fulfil our contractual obligations to you under the kvi8 Terms and Conditions, including providing the Platform, processing payments, and managing your account.
• Legal obligation: processing required to comply with applicable laws including KYC, anti-money-laundering obligations, data protection law, and regulatory reporting requirements.
• Legitimate interests: processing carried out in furtherance of kvi8's legitimate business interests, including fraud detection, security monitoring, and Platform improvement, provided those interests are not overridden by your fundamental rights.
• Consent: where kvi8 sends you optional marketing communications or uses non-essential cookies, we rely on your consent. You may withdraw consent at any time by contacting support or adjusting your account communication preferences.

kvi8 does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your information with third parties only in the following circumstances:

• Payment processors: we share your payment method details with bKash, Nagad, Rocket, Upay, and approved banking partners solely for the purpose of processing your deposits and withdrawals. These partners are contractually bound to process your data only as instructed by kvi8 and in accordance with applicable data protection requirements.
• Identity verification and KYC providers: we share identification documents and personal details with third-party KYC verification services as required by anti-money-laundering and responsible gaming regulations.
• Law enforcement and regulatory authorities: kvi8 will disclose your personal data to competent government authorities, law enforcement agencies, or regulators where required to do so by applicable law, court order, or regulatory directive.
• Technology and infrastructure service providers: we use trusted third-party providers for cloud hosting, database management, security monitoring, and Platform analytics. These providers act as data processors and are contractually prohibited from using your data for any purpose other than providing services to kvi8.

In all cases where your data is shared with a third party, kvi8 takes reasonable steps to ensure that appropriate contractual and technical safeguards are in place to protect your information. kvi8 remains responsible for ensuring that any third party acting on our behalf treats your data with the same level of care and confidentiality that kvi8 itself applies.

Financial transaction data — including deposit amounts, withdrawal requests, and account balances — is stored securely on kvi8's encrypted servers and is accessible only to authorised kvi8 staff and approved payment processing partners. kvi8 does not store complete mobile wallet PINs, passwords, or full payment credentials on its servers. Payment authentication is handled directly by the relevant payment provider (bKash, Nagad, Rocket, or Upay) on their own secure infrastructure.

All deposits and withdrawals on kvi8 are processed in Bangladeshi Taka (BDT). kvi8 does not hold player funds in foreign currencies and does not apply currency conversion charges. Transaction records are retained for a minimum of five years following the date of the transaction in order to comply with applicable financial record-keeping regulations. Players may request a statement of their transaction history at any time by contacting kvi8 support.

kvi8 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account registration data and identity documents are retained for the duration of your account plus a minimum of five years following account closure; transaction records are retained for a minimum of five years; support interaction records are retained for three years; technical log data (IP addresses, session logs) is retained for up to 12 months from the date of generation.

Where you request deletion of your account, kvi8 will delete or anonymise your personal data to the extent permitted by law. Certain categories of data — particularly financial transaction records and identity verification documents — must be retained for the legally mandated minimum period regardless of an account deletion request. kvi8 will inform you of any such retention obligations at the time you make a deletion request.

The kvi8 Platform uses cookies and similar tracking technologies to ensure that the Platform functions correctly, to maintain the security of your session, and to gather anonymised analytical data that helps us understand how players use the Platform. A cookie is a small text file placed on your device when you visit a website. kvi8 uses the following categories of cookies:

Cookie Categories

• Essential cookies: these are strictly necessary for the Platform to function. They maintain your login session, remember your language preference, and enable secure payment flows. These cookies cannot be disabled without breaking core Platform functionality.
• Analytical cookies: these collect anonymised data about how pages are used, which games are most popular, and where players encounter errors or drop off. This data is used solely to improve Platform performance and is never linked back to an individual player's identity.
• Preference cookies: these remember your settings and preferences (such as display language) so that you do not need to re-enter them on each visit.

You may manage your cookie preferences through your device browser settings. Disabling essential cookies will affect the functionality of the kvi8 Platform and may prevent you from logging in or completing transactions. kvi8 does not use third-party advertising cookies or behavioural tracking cookies for targeted advertising purposes.

As a kvi8 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact kvi8 support at [email protected] or via live chat. kvi8 will respond to all data rights requests within a reasonable timeframe and will not charge a fee for processing a request unless it is manifestly unfounded or excessive.

• Right of access: you may request a copy of the personal data kvi8 holds about you, including account details, transaction history, and any identity documents on file.
• Right to rectification: if any personal data held by kvi8 about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that override this right.
• Right to restrict processing: in certain circumstances you may request that kvi8 restrict the processing of your personal data — for example, while the accuracy of data you have disputed is being verified.
• Right to object: you may object at any time to the processing of your personal data for direct marketing purposes or where processing is based on kvi8's legitimate interests, where your particular situation justifies an objection.

kvi8 will assess each data rights request individually and respond within a reasonable period. Where kvi8 is unable to comply with a request — for example, because legal retention obligations apply — we will explain the reason clearly in our response. Players are never penalised for exercising their data rights.

kvi8 takes data security seriously. We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and kvi8 servers; encrypted storage of sensitive data at rest; role-based access controls that restrict access to personal data to authorised personnel only; regular security audits and vulnerability assessments of the Platform; and two-factor authentication options for player accounts.

While kvi8 employs robust security practices, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and interests, kvi8 will notify affected players promptly and take all reasonable steps to contain the breach and mitigate its impact. You can help protect your account by using a strong, unique password, never sharing your login credentials, and logging out of the Platform after each session.

The kvi8 Platform is strictly for players aged 21 and above. kvi8 does not knowingly collect or process personal data from any individual under the age of 21. If kvi8 becomes aware that personal data has been collected from a player who is under 21 years of age, that data will be deleted and the associated account will be permanently closed without refund of any deposited funds. Parents and guardians in Bangladesh are encouraged to use device-level parental controls to prevent underage individuals from accessing online gambling platforms. If you believe a minor has registered on kvi8, please contact our support team immediately at [email protected].

kvi8 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made to this policy, we will notify registered players by posting a prominent notice on the Platform or by sending a notification to your registered contact details. The revised policy will take effect from the date it is posted on this page.

Your continued use of the kvi8 Platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated policy. We recommend that you review this page periodically to stay informed about how kvi8 handles your personal data. The date at the top of this page always shows when the policy was most recently updated.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way kvi8 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the Platform. Our dedicated support team will be happy to assist you with any data-related query, including requests to access, correct, or delete your personal data.

You may also contact us by email at [email protected]. Please include your registered account username and a clear description of your request or query when emailing, so that we can assist you as efficiently as possible. kvi8 aims to acknowledge all privacy-related requests within 2 business days and to resolve them fully within 30 days of receipt.